FAQ
Frequently Asked Questions (FAQ)
About My Aura Gemstones
What is My Aura Gemstones?
My Aura Gemstones is a family-owned online boutique specializing in natural crystals, gemstone jewelry, Feng Shui décor, genuine Canadian Ammolite jewelry, meteorite jewelry, rare minerals, and unique crystal gifts. We carefully curate each piece to bring beauty, meaning, and positive energy into your life.
Are your crystals and gemstones genuine?
Yes. We strive to offer genuine natural crystals, gemstones, minerals, and handcrafted jewelry whenever stated in the product description.
Because crystals and gemstones are natural creations of the Earth, each piece is unique and may vary in color, pattern, inclusions, shape, and appearance.
Some gemstones or jewelry components may feature industry-standard treatments, enhancements, plating, or protective finishes. When treatment information is known and material to the product's appearance, we strive to disclose it in the product description.
Why does my item look slightly different from the photos?
Natural crystals, gemstones, and minerals are one-of-a-kind. Variations in color, pattern, clarity, inclusions, and shape are normal and part of their natural beauty.
Lighting conditions, photography, and screen settings may also affect how colors appear.
Jewelry Questions
Is the jewelry made from real gemstones?
Many of our jewelry pieces feature genuine natural gemstones, including Ammolite, Labradorite, Sugilite, Auralite 23, Moonstone, Amethyst, Quartz, and other natural stones.
Please refer to individual product descriptions for specific details.
Do your jewelry pieces include chains?
Some pendant listings include chains, while others are sold as pendants only. Please review the product description carefully for complete details.
Do you offer custom jewelry?
Yes.
We welcome custom jewelry design requests. Whether you're looking for a specific crystal, gemstone combination, memorial piece, custom ring, pendant, or meaningful gift, we'd be happy to discuss your ideas.
Visit our Create Your Own Jewelry Design page for more information.
Ammolite Questions
What is Ammolite?
Ammolite is a rare organic gemstone formed from fossilized ammonite shells found primarily in Alberta, Canada. It is highly prized for its vibrant rainbow colors and unique natural patterns.
Is your Ammolite genuine Canadian Ammolite?
We specialize in genuine Canadian Ammolite sourced from Alberta, Canada whenever specified in the product description.
Why do Ammolite colors vary?
Each Ammolite gemstone is unique. The colors may appear different depending on lighting conditions, viewing angles, and natural variations within the stone.
Meteorite Questions
Meteorite Questions
Are your meteorite jewelry pieces made with real meteorite?
When stated in the product description, our meteorite jewelry contains genuine meteorite material. Please review individual listings for specific details.
Why are some meteorite jewelry pieces blue, black, gold, or rainbow colored?
Some meteorite jewelry may feature color-enhancing treatments, protective coatings, plating, or modern finishing techniques to create unique visual effects or improve durability.
These finishes may produce colors such as:
Blue
Black
Gold
Rainbow
Iridescent tones
When such finishes are present, the underlying meteorite material remains genuine meteorite unless otherwise stated in the product description.
Does a colored meteorite mean it is fake?
No.
Many colored meteorite jewelry pieces begin with genuine meteorite material and are later enhanced with protective coatings or decorative finishes commonly used within the jewelry industry.
The presence of a color coating or finish does not necessarily mean the meteorite itself is not genuine.
Will meteorite jewelry rust?
Some meteorite materials may be sensitive to moisture if not properly sealed. We recommend avoiding prolonged exposure to water and storing meteorite jewelry in a dry location.
Some meteorite jewelry may also feature protective coatings designed to help reduce oxidation and improve durability during normal wear.
Feng Shui & Crystal Questions
What is Feng Shui?
Feng Shui is a traditional practice focused on creating balance and harmony within a living or working space. Many people enjoy incorporating crystals, stone carvings, and symbolic figures into their décor as meaningful decorative elements.
Do crystals guarantee wealth, luck, healing, or specific outcomes?
No.
Crystals, gemstones, and Feng Shui items are offered as decorative, spiritual, and collectible items. Individual beliefs and experiences vary, and we do not guarantee any specific results or outcomes.
How do I choose the right crystal or Feng Shui item?
Our Crystal Stone Gift Guide, Zodiac Crystal Guide, and Feng Shui & Crystal Pairing Guide can help you discover crystals and symbolic items that resonate with your interests, intentions, personality, or gifting needs.
Shipping & Orders
How long does shipping take?
Most orders are processed within 1–3 business days.
Estimated delivery times:
- United States: 3–7 business days
- Canada: 7–14 business days
- International: 10–30 business days
Please refer to our Shipping Policy for complete details.
Will I receive tracking information?
Yes.
Tracking information will be provided once your order has shipped.
My package shows delivered, but I cannot find it. What should I do?
If your tracking information shows that your package has been delivered, we recommend:
- Checking around your property and mailbox area
- Asking family members, neighbors, or building management
- Contacting the shipping carrier directly for delivery details or GPS confirmation
Once a package has been marked as delivered by the shipping carrier, customers must work directly with the carrier to investigate the delivery.
Returns & Refunds
Do you accept returns?
Please review our Return & Refund Policy for complete information regarding returns, exchanges, eligibility requirements, and timelines.
What if my item arrives damaged?
If your order arrives damaged, please contact us within 7 days of delivery and provide:
- Your order number
- A description of the damage
- Clear photographs of the item
- Photographs of the shipping box and packaging
We will review the situation and assist when possible.
Crystal & Jewelry Care
How should I care for my crystal jewelry?
To help preserve your jewelry:
- Avoid harsh chemicals
- Remove jewelry before swimming, bathing, or exercising
- Store pieces separately to avoid scratches
- Clean gently using a soft cloth
How should I store crystals and carvings?
Store crystals in a dry, safe location away from prolonged direct sunlight when possible. Some stones may naturally fade after extended exposure to sunlight.
Can crystals be cleansed or charged?
Many crystal enthusiasts use methods such as moonlight, sound, intention, or other personal practices to cleanse or recharge their crystals. Methods and beliefs vary among individuals and traditions.
Contact Us
How can I contact My Aura Gemstones?
We're always happy to assist with questions regarding crystal jewelry, Ammolite, meteorite jewelry, Feng Shui décor, custom designs, shipping, or your order.