Return & Refund Policy

Return & Refund Policy:

At MyAura Gemstones, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

Return Eligibility:

We accept returns within 10 days of the delivery date.

To be eligible for a return, your item must:

Be unused, unworn, and in its original condition.
Include all original packaging and any tags (if applicable).
Not be damaged due to misuse or normal wear.
How to Start a Return

To request a return, please contact us before sending your item back.

Email:

info@myauragemstones.com
myauragemstones@outlook.com

Please include your order number and the reason for your return.

If your return is approved, we will provide instructions on how and where to send your package. Items returned without prior authorization will not be accepted.

Return Shipping:

Customers are responsible for return shipping costs unless the item arrives damaged, defective, or we shipped the wrong item.

Original shipping charges are non-refundable.

We recommend using a trackable shipping service, as we cannot be responsible for items lost during return shipping.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.:

If your item is damaged, defective, or you received the wrong product, please contact us within 10 days of delivery and include clear photos of the issue. We will evaluate the situation and work to resolve it as quickly as possible.

Custom & Personalized Orders:

Because many of our jewelry pieces are custom-made or personalized, these items are not eligible for return or exchange, unless they arrive damaged, defective, or an error was made on our part.

Natural Gemstone Disclaimer:

Our products are crafted using genuine natural gemstones. Because every stone is unique, natural variations in color, pattern, inclusions, shape, and texture should be expected and are not considered defects.

Exchanges:

We do not offer direct exchanges.

If you would like a different item, please request a return (if eligible). Once your return has been approved, you may place a new order for the item you prefer.

Refunds:

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional processing time before the refund appears in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:

info@myauragemstones.com
myauragemstones@outlook.com